rbaje Privacy Policy
rbaje is fully transparent about how your personal information is collected, stored, and used. Reading this policy will tell you what information is collected, how it is kept secure, and what your rights are.
This privacy policy has been prepared by the authority operating the rbaje platform. When you use the rbaje website, complete registration, make a deposit or withdrawal, or play games, certain personal information needs to be processed. This policy clearly explains that process and protects your rights.
This policy must be read together with rbaje's Terms and Conditions. Both documents together form the complete legal framework governing the relationship between you and us.
What Information Is Collected
1.1 Registration and Identity Information
When you open an account at rbaje, you are required to provide the following information:
- Full name and date of birth
- Mobile number and email address
- User-set password (stored in encrypted form — never readable in plain text)
- National ID card or passport number (at the time of identity verification)
1.2 Financial Transaction Information
During deposit and withdrawal processes, bKash, Nagad, Rocket, or Upay account numbers and transaction reference IDs are collected. rbaje never stores full payment card details or mobile banking PINs.
1.3 Technical and Behavioral Information
While you use the website, certain information is collected automatically, such as:
- IP address and device type
- Browser and operating system information
- Pages visited, click patterns, and session duration
- Game history and betting activity
1.4 Customer Support Communication Information
If you contact us for support via live chat or email, records of those conversations are kept. This helps improve service quality and resolve similar issues in the future.
Purpose of Information Use
rbaje uses your information only for specific and legitimate purposes. Your information is not processed for any reason other than the following:
2.1 Account Management and Service Delivery
Your information is essential for creating accounts, verifying login, processing deposits, and approving withdrawals. It is used to complete all transactions smoothly, starting from a minimum deposit of ৳100.
2.2 Identity Verification and Fraud Prevention
To maintain a secure platform, rbaje verifies the identity of every account. This includes OTP verification, detection of suspicious transactions, and preventing attempts to create multiple accounts.
2.3 Personalised Experience
Based on your gaming preferences and activity, rbaje may send relevant bonus offers, game recommendations, and notifications. You can turn off these notifications at any time from your account settings.
2.4 Responsible Gaming Monitoring
Playing patterns and transaction data are analysed to identify unusual behaviour. This analysis is essential to ensuring responsible gaming — particularly in setting limits and taking voluntary breaks.
2.5 Technical Support and Service Improvement
Information is analysed to diagnose technical issues, improve platform performance, and test new features.
Information Storage and Security
rbaje applies multiple layers of security to protect your information. These are described in detail below:
3.1 Encryption Technology
All pages on rbaje are secured with SSL (Secure Socket Layer) technology. All data transferred between your browser and our servers is encrypted, so no one can read it in transit.
3.2 Server Security
Data is stored in secure data centres where unauthorised access is strictly controlled. Systems are kept secure through regular security audits and software updates.
3.3 Access Control
Only authorised staff can access your information, and they are employed under strict confidentiality terms. No one can view your information without a reason or without authorisation.
3.4 Password Security
Your password is never stored in plain text — it is kept only in hashed form. No rbaje staff member can view or know your password.
Information Disclosure and Third Parties
rbaje does not sell your personal information to any third party. However, information may be disclosed in certain specific cases necessary for operating the service:
4.1 Payment Processing Services
The minimum information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with those mobile banking services. This is limited strictly to what is needed to process the transaction.
4.2 Game Software Providers
Game studios including Evolution, Pragmatic Play, PG Soft, and JILI receive some session data for game operation. They also follow separate privacy policies and do not receive your identity directly.
4.3 Technology and Analytics Partners
Anonymous or aggregated data may be shared with trusted partners for monitoring website performance and providing technical support. Personally identifiable information is not included in this.
4.4 Legal Obligations
rbaje is legally required to provide information to authorities when ordered by a court or required by applicable law. In such cases, only the minimum information requested is provided.
Cookie Policy
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. rbaje uses cookies for the following purposes:
- Keeping login sessions active
- Remembering language and display preferences
- Measuring website performance
- Detecting fraud and bot activity
5.2 Types of Cookies
Essential cookies: These are required for the platform to function correctly. Disabling them will prevent login and payments from working.
Functional cookies: These remember your preferences but can be disabled.
Analytics cookies: These collect overall usage data — they do not identify any individual.
5.3 Cookie Control
You can delete cookies or stop accepting new ones at any time from your browser settings. However, disabling essential cookies will affect login and transaction functionality.
User Rights
As an rbaje user, you have clear rights over your own information:
6.1 Right to View Information
You can access your account settings at any time to see what information is held about you. For detailed information, you can make a request to the support team.
6.2 Right to Correct Information
If there is an error in your name, mobile number, or email address, you can request a correction through account settings or customer support.
6.3 Right to Withdraw from Marketing Communications
If you do not want to receive promotional messages or notifications, you can turn them off at any time from your account settings. Messages related to essential services (transaction confirmations, security alerts) cannot be turned off.
6.4 Right to Close Account
You can request to close your account if you wish. However, for legal and financial reasons, some information may need to be retained for a set period — details are provided in section 8 below.
Account Verification (KYC)
7.1 Why KYC Is Required
To ensure financial security and prevent fraud, rbaje verifies identity for withdrawal requests above a certain amount. This protects every user on the platform.
7.2 What Is Required for KYC
The following are generally required during verification:
- Scanned copy of National ID card (NID) or passport
- A clear photo of yourself (selfie)
- Proof of ownership of the mobile banking account
7.3 Security of KYC Documents
Documents submitted for KYC verification are kept in encrypted storage and can only be accessed by the designated compliance team. Raw documents are not retained beyond the set period after verification is complete.
Data Retention Period
8.1 Information for Active Accounts
Registration, transaction, and game history data is retained for as long as your account remains active. This is necessary for providing accurate service and resolving disputes.
8.2 Information for Closed Accounts
Even after an account is closed, financial transaction records and identity verification documents are retained for a set period as required by law. After the required period, data is securely deleted.
8.3 Retention of Marketing Information
If you opt out of marketing communications or close your account, use of your information for marketing purposes stops immediately.
Protection of Minors
9.1 Age Limit Policy
All casino and betting activities on rbaje are only for individuals aged 21+. Date of birth is verified at registration, and if a user is suspected to be a minor, an account verification process is initiated.
9.2 No Collection of Minors' Information
rbaje never intentionally collects information from minors. If any account is later found to belong to a minor, it is closed immediately and the associated information is deleted.
9.3 Responsibility of Guardians
Guardians who share devices with family members are requested to keep their rbaje account login details out of reach of minors. Any suspicious activity should be reported to the support team immediately.
Policy Changes
10.1 Notice of Changes
If there are significant changes to the privacy policy, rbaje will notify users in advance by email or account notification. For minor changes, the "Last Updated" date at the top of the page will be updated.
10.2 What Continued Use After Changes Means
If you continue using rbaje after a policy change, it will be assumed that you have accepted the new policy. If you do not agree to the updated policy, you may request to close your account.
10.3 For More Information
Visit our Frequently Asked Questions (FAQ) page for answers to general questions about your account and services. You can also visit the About Us page to learn more about rbaje's services and values.
Contact Us for Privacy Matters
If you have any questions about this privacy policy, any requests regarding your information, or any concerns, please contact us. rbaje's support team is available 24 hours a day, 7 days a week to assist in both Bangla and English.
Support Contact
For privacy-related requests, write "Privacy Request" as the subject and include your registered mobile number. We typically respond within business days.